BASIS OF THE SALE

The description of the goods, the quantity, the quality, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm receipt of your order.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you, of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it.
If we plan to despatch your order within 5 working days of receipt, it will normally only be acknowledged by email. When you place an order to purchase goods from us it constitutes an offer from you. We accept these offers when we send you order confirmations by post or email, or, advice notes confirming that we have despatched some or all of goods you have ordered. That acceptance will be deemed to be complete and communicated to you at the time we send such confirmation emails, letters, or, shipments. Acknowledgement of an internet order does not constitute acceptance.
Our carriers may be able to offer a specific delivery day however, we can put a note on your parcel asking the carriers to leave in a safe place or try a neighbour. We can also arrange for your parcel to be delivered to an alternative address.
Bwebajja Fruit Tree Nursery will use its best endeavours to ensure that a customer’s order is despatched at the time requested by that customer. Where Bwebajja Fruit Tree Nursery is unable to despatch an order at the time requested by a customer, that order shall be despatched as close to the time requested as is reasonably possible, whether this is earlier or later than the time requested.

AVAILABILITY

We aim to give you a clear idea of the nature of the plants we sell. However, there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions and other information as to particular plants are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the goods from that advertised without notice to you, so long as these variations are not material alterations.
We shall endeavour to supply all goods ordered. Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order or part of your order cannot be fulfilled we will let you know.
When an item becomes unavailable we will not substitute an item of unless we have prior consent and have contacted the purchaser. If this is not satisfactory we will then arrange for a credit, or refund.
If you have changed your mind and no longer require the product(s), please telephone us within 3 working days from receipt of goods, quoting your customer account number. Please do not return an order without contacting us first. It is the customer’s responsibility to bare the cost of return delivery and packing. We will not pay the costs of returning an unwanted item to us. This does not affect your statutory rights. Should your order arrive damaged, faulty or incorrect, please do not accept or sign for it from the courier and ask them to return the goods.

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