Customers may collect their orders from Bwebajja Fruit Tree Nursery. All collection of goods by customers from the company’s premises shall take during normal working hours.
Orders collected incur no handling charge.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
We will aim to deliver within the requested / quoted time frame but delivery times are not guaranteed. Delivery is only available to all major towns within Uganda with access to public transport.
Goods should be planted as soon as possible from receipt of delivery. Please ensure that you open the packaging immediately upon receipt, and carefully read through the instruction leaflet provided. We recommend that you prepare your soil, planting beds or patio containers ahead of time so you are ready to plant, or pot on, just as soon as your order arrives.

Where any horticultural product supplied by the company fails to grow true to variety for any reason other than failure by the customer to follow the planting instructions/ plant the product in suitable conditions and/or neglect of the product by the customer once planted and/or severe or abnormal climatic conditions, the company will provide the customer with a full credit or refund or, if the company wishes and the customer consents, replace the item. The obligations of the company under this sub-clause shall only arise if the customer advises the company of the failure to grow:
Where the goods are hardy plants we guarantee that they are covered for one year. If the plant should die of natural causes up to one year from delivery we will replace free of charge excluding delivery charges.
All hardware goods are guaranteed for a period of 6 months from receipt of the item unless otherwise stated.
We accept payment for goods in a number of ways:
We will charge your credit card account or mobile money wallet for payment upon receipt of your order unless delivery cannot be fulfilled within 10 days. We accept no liability if a delivery is delayed because you did not give us the right payment details.
We also accept cash on delivery. Ensure that you receive a receipt for all your cash payments.
Please note that we do not offer credit facility.

Risk of damage to, or loss of the goods, passes to you at the time of delivery to you (or the agreed delivery address), or, if you fail to take delivery at the agreed time, when we tried to deliver.
We will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.
You will own the goods once they have been successfully shipped and when we have received cleared payment in full.
We will not be liable for any loss caused to you by late delivery of plants or other products, subject to our terms as laid out in our guarantee.

The company’s liability for any and all purposes including loss consequential to a breach of these terms and conditions or if any item supplied is in any way unsatisfactory shall be limited to a maximum of:
The value paid by the customer to the company; plus
The value paid by the customer to the carrier; plus
The cost of returning any unsatisfactory goods to the company; plus
Where an item fails to grow, flower or fruit to the customer’s satisfaction or at all, the company shall not be liable for any loss arising from such failure except as set out expressly in these terms and conditions.
The company shall not be liable to replace any goods or refund or credit any sums paid by the customer except in accordance with these terms and conditions.
Changes to goods may be made at any time. We will use reasonable commercial endeavours to keep the web site up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the web site are generally accurate but variations in colour, shape and size must be expected.
The content of the web site is directed solely at those who access the site from addresses within the delivery area.
We assume no responsibility for the contents of any other web sites to which this web site has links.
If advice or information available on the web site is considered to require clarification or amplification we recommend you to request further clarification from our customer service department. The company is not liable for any loss, damage or injury sustained that might have arisen as a result of following this help, advice or information.
The information and advice found in this web site is provided solely for your personal use and must be viewed responsibly as no more than accumulated gardening best practice.
All of the written, photographic and design content of the web site along with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.
No part of this web site may be reproduced, mechanically, electronically, including photocopying, or by any means whatsoever without prior written permission of the company or that of the copyright holder.
All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.
You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content. If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately.
You acknowledge that by posting materials on the company site you grant to us and our licensors and assigns an irrevocable, perpetual, royalty free, worldwide license to use the materials both within the company site and in any other manner. The license extends to copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials.

These terms and your use of this site are governed by and construed in accordance with the laws of Uganda and any disputes will be decided only by the relevant courts.
If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.
To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
We will not be liable to you or in breach of the contract for delay or failure to perform due to a cause beyond our reasonable control, or our suppliers, including but not limited to acts of god, civil commotion, industrial dispute, riots, flood and legislation.
If you are a business user, you agree to indemnify us, and/or any of our affiliates and our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the company

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